Eldercare Concierge

Division of Arcadia Health Alliance

Privacy FAQ

Plain-language answers to common questions about how we protect your privacy and your rights under Canadian privacy law (PIPEDA).

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About PIPEDA

PIPEDA (Personal Information Protection and Electronic Documents Act) is Canada's federal privacy law that protects your personal information. It gives you important rights over your data and requires organizations like ours to handle your information responsibly.

Learn more about PIPEDA at priv.gc.ca

Still Have Questions?

Our Privacy Officer is here to help with any privacy-related questions or concerns.

privacy@eldercareconcierge.ca

Phone

1-800-ELDERCARE

Eldercare Concierge

Privacy FAQ

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What rights do I have over my personal information?

How do I access my personal data?

Can I delete my account and all my data?

How do I withdraw my consent?

What information do you collect about me?

Why do you need my information?

Do you collect health information?

How do you protect my data?

Who can see my assessment responses?

What happens if there's a data breach?

How does AI process my data?

Can I opt out of AI analysis?

Is my data used to train AI models?

Do you share my data with third parties?

Can family members see my assessment answers?

What happens to my data if I leave a family group?

How long do you keep my data?

Can I request early deletion of my data?

How do I file a privacy complaint?

What if I'm not satisfied with your response?

Do you use cookies?

Do you track my activity?

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About PIPEDA

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