This Cookie Policy explains how ElderCare Concierge ("we," "our," or "us") uses cookies and similar tracking technologies when you visit our website and use our eldercare assessment platform (the "Service").
This policy should be read alongside our Privacy Policy and Terms of Service, which provide additional details about how we collect, use, and protect your information.
By continuing to use our Service, you consent to our use of cookies as described in this policy, subject to your browser settings and preferences.
1. What are cookies
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.
When you visit our website, we may place cookies on your device that allow us to remember your preferences and settings, keep you logged in to your account, provide personalized content and features, analyze how you use our website, improve our services and user experience, and ensure website security and functionality.
In addition to cookies, we may use similar technologies. Web beacons are small graphics used to track user behaviour. Local storage is browser storage for temporary or persistent data. Session storage is temporary storage that expires when you close your browser. Pixels are tracking codes embedded in web pages or emails.
2. How we use cookies
We use cookies to provide essential functionality for our Service: authentication (keeping you logged in and verifying your identity), security (protecting against fraud and unauthorized access), session management (maintaining your session state and preferences), load balancing (distributing traffic across our servers), and form functionality (remembering form data and preventing data loss).
Cookies help us improve your experience by remembering your language and accessibility preferences, customizing content based on your interests and usage patterns, maintaining your dashboard layout and settings, providing personalized recommendations, and reducing the need to re-enter information.
We use cookies to analyze and improve our Service by understanding how users interact with our platform, identifying popular features and content, monitoring website performance and load times, detecting and fixing technical issues, and measuring the effectiveness of our services.
Cookies assist in providing effective communication by delivering relevant notifications and updates, providing contextual help and support, tracking communication preferences, and enabling chat and messaging functionality.
3. Types of cookies we use
Essential cookies are necessary for our website to function properly and cannot be disabled.
| auth_tokenauth_token | User authentication and session management | Kept for: Session |
| csrf_tokencsrf_token | Security protection against cross-site request forgery | Kept for: Session |
| load_balancerload_balancer | Server load balancing and routing | Kept for: Session |
| cookie_consentcookie_consent | Remembering your cookie preferences | Kept for: 1 year |
Functional cookies enhance functionality and personalization.
| user_preferencesuser_preferences | Language, theme, and display preferences | Kept for: 1 year |
| dashboard_layoutdashboard_layout | Customized dashboard configuration | Kept for: 6 months |
| form_dataform_data | Temporary storage of form information | Kept for: Session |
| tour_completedtour_completed | Tracking completion of onboarding tours | Kept for: 1 year |
Analytics cookies help us understand how our website is used.
| usage_analyticsusage_analytics | Platform usage patterns and feature adoption | Kept for: 90 days |
| performance_metricsperformance_metrics | Page load times and performance monitoring | Kept for: 30 days |
| ph_* (e.g. ph_phc_*)ph_* (e.g. ph_phc_*) | PostHog (EU) - product analytics and session replay; identifies returning sessions to measure how the platform is used. Set only after you accept analytics cookies; form inputs are masked. | Kept for: 1 year |
Performance cookies optimize website performance and user experience.
| cdn_optimizationcdn_optimization | Content delivery network optimization | Kept for: 24 hours |
| cache_controlcache_control | Browser caching optimization | Kept for: 1 hour |
| bandwidth_testbandwidth_test | Connection speed testing for content optimization | Kept for: Session |
4. Third-party cookies
We use Stripe for secure payment processing. Stripe may set cookies to process payments securely, prevent fraud and ensure transaction security, remember payment preferences with your consent, and provide payment analytics and insights. Learn more about Stripe's cookie usage in their Privacy Policy.
We use WorkOS for secure authentication and single sign-on. WorkOS may set cookies to manage user authentication sessions, enable single sign-on functionality, maintain security and prevent unauthorized access, and provide multi-factor authentication. Review WorkOS's cookie practices in their Privacy Policy.
We use PostHog (hosted in the European Union) to understand how our platform is used and to improve it. PostHog may set cookies to recognize returning sessions so we can measure usage over time, record which pages, assessment questions, and report sections are reached, capture anonymized session replays with all form inputs and answers masked, and generate aggregated usage and drop-off reports. PostHog analytics is only active after you accept analytics cookies, and it honours Do-Not-Track / Global Privacy Control signals. You can opt out at any time by withdrawing analytics consent in our cookie preferences, which stops collection and clears these cookies.
We use various content delivery networks (CDNs) and cloud services that may set cookies for optimizing content delivery and load times, providing security and DDoS protection, caching content for better performance, and load balancing across servers.
We may integrate communication tools that set cookies for enabling chat and messaging features, providing customer support functionality, facilitating video calls and conferences, and managing communication preferences.
5. Managing your cookie preferences
You make your first choice in the cookie banner that appears when you first visit our website. If you have a family account, you can change those choices at any time on your Account page, under Cookies. Anyone can also clear this site's cookies in their browser, which brings the banner back on your next visit so you can choose again.
You can also control cookies through your browser settings.
- Google Chrome: Settings → Privacy and Security → Cookies and other site data
- Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Cookies and website data
- Microsoft Edge: Settings → Privacy, search, and services → Cookies and site permissions
- iOS Safari: Settings → Safari → Privacy & Security
- Android Chrome: Chrome App → Settings → Privacy and Security
- Our mobile app, where applicable: the privacy settings within the app
You can typically control different categories of cookies. Essential cookies cannot be disabled, as they are necessary for website functionality. Functional cookies can be disabled, though this may affect user experience and personalization. Analytics cookies can be disabled without affecting core functionality. Performance cookies can be disabled, though this may impact website speed and optimization.
For third-party cookies, you can opt out of PostHog analytics by withdrawing analytics consent in our cookie preferences, which stops collection and clears these cookies.
Disabling certain cookies may affect your experience. You may need to log in repeatedly, personalization features may not work, some features may be unavailable, website performance may be slower, and you may see less relevant content.
6. Cookie consent
When you first visit our website, you will see a cookie consent banner that explains our use of cookies, provides links to this Cookie Policy, allows you to accept all cookies or customize your preferences, lets you decline non-essential cookies, and remembers your choices for future visits.
We provide granular control over cookie categories. Accept All consents to all cookies for optimal experience. Reject All means only essential cookies will be used. Customize lets you choose specific cookie categories. Learn More gives access to detailed information about each cookie type.
We maintain records of your consent preferences, including the date and time of consent, the specific preferences selected, the method of consent (banner, settings page, etc.), browser and device information, and changes to preferences over time.
You can withdraw or modify your consent at any time on your Account page (family accounts), by clearing this site's cookies in your browser, or by contacting us directly.
Our legal basis for processing cookies is as follows. Essential cookies are necessary for contract performance and legitimate interests. Functional cookies are based on your consent. Analytics cookies are based on your consent and legitimate interests. Performance cookies are based on legitimate interests in improving our service.
7. Updates to this policy
We may update this Cookie Policy from time to time to reflect changes in our cookie usage practices, new features or services that require cookies, updates to legal requirements, changes in third-party services we use, and improvements to our privacy practices.
When we make significant changes to this policy, we will update the "Last updated" date at the top of this policy, display a notification on our website, send email notifications to registered users where appropriate, request renewed consent for new cookie uses when required, and provide a summary of key changes.
By continuing to use our website after policy updates take effect, you consent to the revised Cookie Policy. If you do not agree with the changes, you can adjust your cookie preferences, disable cookies through your browser, stop using our website, or contact us with questions or concerns.
