This Cookie Policy explains how ElderCare Concierge ("we," "our," or "us") uses cookies and similar tracking technologies when you visit our website and use our eldercare assessment platform (the "Service").
This policy should be read alongside our Privacy Policy and Terms of Service, which provide additional details about how we collect, use, and protect your information.
By continuing to use our Service, you consent to our use of cookies as described in this policy, subject to your browser settings and preferences.
1. What Are Cookies
1.1 Definition
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.
1.2 How Cookies Work
When you visit our website, we may place cookies on your device that allow us to:
- Remember your preferences and settings
- Keep you logged in to your account
- Provide personalized content and features
- Analyze how you use our website
- Improve our services and user experience
- Ensure website security and functionality
1.3 Similar Technologies
In addition to cookies, we may use similar technologies such as:
- Web Beacons: Small graphics used to track user behavior
- Local Storage: Browser storage for temporary or persistent data
- Session Storage: Temporary storage that expires when you close your browser
- Pixels: Tracking codes embedded in web pages or emails
2. How We Use Cookies
2.1 Essential Functions
We use cookies to provide essential functionality for our Service:
- Authentication: Keeping you logged in and verifying your identity
- Security: Protecting against fraud and unauthorized access
- Session Management: Maintaining your session state and preferences
- Load Balancing: Distributing traffic across our servers
- Form Functionality: Remembering form data and preventing data loss
2.2 User Experience Enhancement
Cookies help us improve your experience by:
- Remembering your language and accessibility preferences
- Customizing content based on your interests and usage patterns
- Maintaining your dashboard layout and settings
- Providing personalized recommendations
- Reducing the need to re-enter information
2.3 Analytics and Performance
We use cookies to analyze and improve our Service:
- Understanding how users interact with our platform
- Identifying popular features and content
- Monitoring website performance and load times
- Detecting and fixing technical issues
- Measuring the effectiveness of our services
2.4 Communication and Support
Cookies assist in providing effective communication:
- Delivering relevant notifications and updates
- Providing contextual help and support
- Tracking communication preferences
- Enabling chat and messaging functionality
3. Types of Cookies We Use
3.1 Essential Cookies
These cookies are necessary for our website to function properly and cannot be disabled:
| Cookie Name | Purpose | Duration |
|---|
| auth_token | User authentication and session management | Session |
| csrf_token | Security protection against cross-site request forgery | Session |
| load_balancer | Server load balancing and routing | Session |
| cookie_consent | Remembering your cookie preferences | 1 year |
3.2 Functional Cookies
These cookies enhance functionality and personalization:
| Cookie Name | Purpose | Duration |
|---|
| user_preferences | Language, theme, and display preferences | 1 year |
| dashboard_layout | Customized dashboard configuration | 6 months |
| form_data | Temporary storage of form information | Session |
| tour_completed | Tracking completion of onboarding tours | 1 year |
3.3 Analytics Cookies
These cookies help us understand how our website is used:
| Cookie Name | Purpose | Duration |
|---|
| _ga | Google Analytics - distinguishes users | 2 years |
| _ga_* | Google Analytics - session and campaign tracking | 2 years |
| usage_analytics | Platform usage patterns and feature adoption | 90 days |
| performance_metrics | Page load times and performance monitoring | 30 days |
3.4 Performance Cookies
These cookies optimize website performance and user experience:
| Cookie Name | Purpose | Duration |
|---|
| cdn_optimization | Content delivery network optimization | 24 hours |
| cache_control | Browser caching optimization | 1 hour |
| bandwidth_test | Connection speed testing for content optimization | Session |
4. Third-Party Cookies
4.1 Payment Processing
Stripe: We use Stripe for secure payment processing. Stripe may set cookies to:
- Process payments securely
- Prevent fraud and ensure transaction security
- Remember payment preferences (with your consent)
- Provide payment analytics and insights
Learn more about Stripe's cookie usage in their Privacy Policy.
4.2 Authentication Services
WorkOS: We use WorkOS for secure authentication and single sign-on. WorkOS may set cookies to:
- Manage user authentication sessions
- Enable single sign-on functionality
- Maintain security and prevent unauthorized access
- Provide multi-factor authentication
Review WorkOS's cookie practices in their Privacy Policy.
4.3 Analytics and Insights
Google Analytics: We use Google Analytics to understand website usage. Google may set cookies to:
- Track website visits and user behavior
- Measure website performance and load times
- Provide demographic and interest insights
- Generate usage reports and analytics
You can opt-out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
4.4 Content Delivery and Infrastructure
We use various content delivery networks (CDNs) and cloud services that may set cookies for:
- Optimizing content delivery and load times
- Providing security and DDoS protection
- Caching content for better performance
- Load balancing across servers
4.5 Communication Tools
We may integrate communication tools that set cookies for:
- Enabling chat and messaging features
- Providing customer support functionality
- Facilitating video calls and conferences
- Managing communication preferences
5. Managing Your Cookie Preferences
5.1 Cookie Preference Center
You can manage your cookie preferences through our Cookie Preference Center, accessible through:
- The cookie banner when you first visit our website
- Your account settings page
- The "Cookie Preferences" link in our website footer
- Clicking the cookie preferences icon (if available)
5.2 Browser Settings
You can also control cookies through your browser settings:
Browser-Specific Instructions:
Google Chrome:Settings → Privacy and Security → Cookies and other site data
Mozilla Firefox:Options → Privacy & Security → Cookies and Site Data
Safari:Preferences → Privacy → Cookies and website data
Microsoft Edge:Settings → Privacy, search, and services → Cookies and site permissions
5.3 Cookie Categories
You can typically control different categories of cookies:
- Essential Cookies: Cannot be disabled as they are necessary for website functionality
- Functional Cookies: Can be disabled, but may affect user experience and personalization
- Analytics Cookies: Can be disabled without affecting core functionality
- Performance Cookies: Can be disabled, but may impact website speed and optimization
5.4 Mobile Devices
For mobile devices, you can manage cookies through:
- iOS Safari: Settings → Safari → Privacy & Security
- Android Chrome: Chrome App → Settings → Privacy and Security
- Mobile App Settings: Within our app's privacy settings (if applicable)
5.5 Third-Party Opt-Outs
For third-party cookies, you can opt-out through:
- Google Analytics: Opt-out Browser Add-on
- Network Advertising Initiative: Consumer Opt-Out
- Digital Advertising Alliance: WebChoices Tool
5.6 Impact of Disabling Cookies
Disabling certain cookies may affect your experience:
- You may need to log in repeatedly
- Personalization features may not work
- Some features may be unavailable
- Website performance may be slower
- You may see less relevant content
6. Cookie Consent
6.1 Consent Banner
When you first visit our website, you'll see a cookie consent banner that:
- Explains our use of cookies
- Provides links to this Cookie Policy
- Allows you to accept all cookies or customize your preferences
- Lets you decline non-essential cookies
- Remembers your choices for future visits
6.2 Granular Control
We provide granular control over cookie categories:
- Accept All: Consent to all cookies for optimal experience
- Reject All: Only essential cookies will be used
- Customize: Choose specific cookie categories
- Learn More: Access detailed information about each cookie type
6.3 Consent Records
We maintain records of your consent preferences including:
- Date and time of consent
- Specific preferences selected
- Method of consent (banner, settings page, etc.)
- Browser and device information
- Changes to preferences over time
6.4 Withdrawing Consent
You can withdraw or modify your consent at any time by:
- Accessing the Cookie Preference Center
- Changing your account settings
- Clearing your browser cookies
- Contacting us directly
6.5 Legal Basis
Our legal basis for processing cookies:
- Essential Cookies: Necessary for contract performance and legitimate interests
- Functional Cookies: Based on your consent
- Analytics Cookies: Based on your consent and legitimate interests
- Performance Cookies: Based on legitimate interests in improving our service
7. Updates to This Policy
7.1 Policy Changes
We may update this Cookie Policy from time to time to reflect:
- Changes in our cookie usage practices
- New features or services that require cookies
- Updates to legal requirements
- Changes in third-party services we use
- Improvements to our privacy practices
7.2 Notification of Changes
When we make significant changes to this policy, we will:
- Update the "Last updated" date at the top of this policy
- Display a notification on our website
- Send email notifications to registered users (where appropriate)
- Request renewed consent for new cookie uses when required
- Provide a summary of key changes
7.3 Your Continued Consent
By continuing to use our website after policy updates take effect, you consent to the revised Cookie Policy. If you do not agree with the changes, you can:
- Adjust your cookie preferences
- Disable cookies through your browser
- Stop using our website
- Contact us with questions or concerns
